SERVICES OF CPRCDS UNDER MES KR

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MINISTRY OF EMERGENCY SITUATIONS OF THE KYRGYZ REPUBLIC

Center for Preparation and Retraining of Civil Defense Specialists under MES KR

State service standard form

“Preparation and retraining of specialists of NGOs, establishments, organizations, commercial structures

and physical entities working in the area of Civil Defense”

Bishkek city – 2013

I.  State service passport

1

Name of services. Preparation and retraining of specialists of NGOs, establishments, organizations, commercial structures and physical entities working in the area of Civil Defense (item №112 of the Unified register).

2

Full name of a state body (agency) providing the service. Center for Preparation and Retraining of Civil Defense Specialists under the Ministry of Emergency Situations of the Kyrgyz Republic.

3

Recipients of a state service. Specialists of commercial and non-commercial organizations, representatives of non-governmental organizations, physical and legal entities, instructors of FLS (Fundamentals of life safety) in private educational establishments, organizations (recreation houses, health resorts and other health and leisure institutions) who provide training in the area of emergency actions during natural and man-caused disasters.

4

Legal grounds for obtaining the state service. – Decree of the Government of the Kyrgyz Republic “On approval of a Unified register (list) of state services provided by the state executive bodies, their structural divisions and subordinate authorities” № 85 as of 10.02.2012;

– decree of the Government of the Kyrgyz Republic “Regulation on the Ministry of Emergency Situations of the KR” № 115 as of February 20, 2012;

– decree of the Government of the Kyrgyz Republic “Regulation on the Center for Preparation and Retraining of Civil Defense Specialists under the MES KR” № 35 as of February 9, 2011.

5

End result of provided state service. Issue of an educational certificate by the Center for PRTCPS about obtained knowledge in the area of CP.

6

Conditions of state service provision. The service is provided to recipients of state services upon personal request and, for their convenience, in a facility equipped with:

– admissions office (there is a place for filling out the application, samples of filled-out applications and a list of the necessary documents for the applicant);

– classrooms equipped with office appliances; computer, screen, projector, printer, Xerox machine, fax machine, DVD, TV, photo and video cameras); restroom; hotel, canteen; internet; study handouts, mobile instructional module on the basis of the “Mercedes Benz Sprinter” (MIM) for  field activities with the population living in potentially dangerous areas..

The fact of state service recipient’s personal request is registered in the log of citizen’s requests. Applications for training with appended list of necessary documents are registered by the general department with the provision of a stamp and the number of an incoming document.

7

Period of state services provision. а) period of waiting in line for submitting the application for obtaining the state service – not more than 30 minutes;

b) period of accepting and reviewing applications for obtaining the state service – not more than 3 working days.

c) in pursuance of signed agreements in accordance with the Plan for preparation and retraining of specialists of the State system of civil defense of the Kyrgyz Republic (according to appendix1).

II.   Informing recipients of state services

8

Provision of information about the services provided to the consumer (list of necessary information) and the state body responsible for their standardization. Center for Preparation and Retraining of Civil Defense Specialists under the MES KR, postal address: index 724319, Chuy region, Alamudun district, Leninskoe village, Military town of MES KR.

Working hours from 08:30 to 17:30 h, lunch break from 12:00 to 13:00, closed on Saturday and Sunday.

The service is provided in personal presence of an individual.

Provision of information about the means of obtaining the service is carried out:

– verbally (by telephone 0312 44-61-91);

– per facsimile (0312 44-61-90) and in electronic form (web: mes.kg. e-mail, s.c.mchs@mail.ru );

– informational letter, brochures;

– stand containing information about the conditions and the order of receiving the state service, form of payment for the state service.

Daily admission of visitors; ways of obtaining information: in written form, payment for services is provided by transfer to the following account№ 1290042382120036, л/с 4403011103003773.

9

Ways of distributing information about the service (describe or list all possible ways). Official website of MES KR mes.kg.

Stands: (by agreement) on territories of recreation houses, health resorts and other health and leisure institutions, markets, mini-markets and shopping complexes.

Correspondence: informational letters to all interested persons.

By telephone: (0312 44-61-90, 44-61-91).

Publicity leaflets about the conditions and the order of training.

Publication of information in electronic references of the organization in Internet.

KTRC, Kyrgyzradiosu, “Erkin-Too” and “Slovo Kyrgyzstana” newspapers, internet: – MES KR website www.mes.kg, e-mail: Center for PRTCPS under MES KR s.c.mchs@mail.ru, booklets, brochures.

III.     Visitor care and provision of state service

10

Communication with the visitors. Visitor care: individual appointment is carried out, with registration in the log of citizens’ requests. Communication is carried out by employees with adherence to duty regulations and professional and ethical norms of conduct, set by the legislation of the KR.

11

Means of ensuring confidentiality. Information about trainees (passport data, service IDs of listeners) are not shared with the third parties, except for cases stipulated by the legislation of the Kyrgyz Republic.

12

List of necessary documents or actions on the part of the state service recipient. Written statement of an applicant with a full list of documents is subject to registration in the incoming correspondence log with a stamp and a number of an incoming document. In case of an approval of the application for training, an agreement on the provision of educational services is concluded and an order on enrolling the person in an appropriate training group is complied. Trainee submits payment to the current account of the Center for Preparation and Retraining of Civil Defense Specialists under MES KR according to the price list approved by the Department for the promotion of competition of the Ministry of Economy and Anti-monopoly Policy of the Kyrgyz Republic.

Trained groups must arrive for instruction to a place and at a time indicated in the agreement, follow the training schedule and master the appropriate training program.

Upon the completion of training and testing, individual signs a review with notes and appendixes on implemented operations. Testing results serve as a basis for issuing an educational certificate of the Center for PRTCPS under MES KR.

13

Costof a fee-based state service. According to the approved price list, the cost of 1 hour per 1 listener is 50 KGS and 15 US dollars per 1 listener-foreign citizen (Price list of fee-based educational services conducted by the Center for Preparation and Retraining of Civil Defense Specialists under MES KR and approved by the Department for the promotion of competition of the Ministry of Economy and Anti-monopoly Policy of the Kyrgyz Republic № 86 as of September 13th, 2012, appendix №2).

14

State service quality parameters. Service provided in accordance with the state service standard.

15

Service provision in electronic format. Not stipulated.

IV.      Refusal to provide the state service and complaints procedure

16

Refusal to provide the state service. – failure to provide listed documents in full amount or provision of false and inaccurate information;

– refusal to sign the agreement, including failure to submit payment for provided services;

– violation of the training schedule;

– other inappropriate actions of a trained individual that lead to the impossibility of providing the state service.

17

Complaints procedure. Complaints and requests are reviewed in accordance with the Law of the Kyrgyz Republic “On the order of reviewing requests of citizens”.

By jurisdiction: applicant submits a written statement addressed to the Minister of ES KR to the HQof the Ministry of Emergency Situations of the Kyrgyz Republic, to the following address:

– index 723500 Osh city, R. Muminova Str. 11;

– Bishkek city, Toktonalieva Str. 2/1 MES KR, as well as the internet: – MES KR website www.mes.kg;

-index 724319, Chuy region, Alamudun district, Leninskoe village, Military town of MES KR, Center for PRTCPS under MES KR, electronic address of the Center for PRTCPS under MES KR s.c.mchs@mail.ru).

Application is reviewed within 30 calendar days from the moment of registration in written form. If the applicant is not satisfied with the response, he/she has the right to apply to court in the order stipulated by the legislation of the Kyrgyz Republic.

Appendix 3

Schedule of citizens’ reception by the heads and officials of the Center for Preparation and Retraining of Civil Defense Specialists under the Ministry of Emergency Situations of the Kyrgyz Republic

Item №

Position

Monday

Tuesday

Wednesday

Thursday

Friday

1.

Head of the Center

10:00-12:00

2.

Deputy Head of the Center

10:00-12:00

3.

Head of the educational and methodological unit– Deputy head of the Center

10:00-12:00

 

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